FAQ
Frequently Asked Questions
Custom-Painted Pet Models
How does the custom pet model process work?
Creating a custom-painted model of your pet is a simple, collaborative process!
- Find Your Model: First, browse our shop to find the pre-designed statue that best matches your pet's breed and pose (e.g., "Gulliver" the Newfoundland or "Snuggles" the cat).
- Select "Custom Paint": On the product page, choose the "Custom-Painted Pet Model" option and place your order.
- Submit Your Photos: After your order is confirmed, we'll email you a link to our photo portal. This is where you'll upload your photos so our artists can see every unique spot, marking, and detail.
- Creation Begins: We 3D print a fresh model and give it to one of our talented Bay Area artists. Using your photos as their guide, they will meticulously hand-paint the statue to transform it into a one-of-a-kind portrait of your pet.
What kind of photos do I need to provide?
To best capture your pet's unique spirit, please provide several clear, well-lit photos. We recommend photos from the front (face and chest), both sides (left and right), and the back. The more angles we have, the more accurate our artists can be!
What is your disclaimer for custom painting?
Our artists create your model based exclusively on the photo references you provide. We will confirm any unique spots or markings you'd like us to focus on, but we cannot guarantee a 100% likeness for features that are not visible in the photos (e.g., the pattern on their belly or a spot hidden in shadow). Please ensure your photos show all the important details you want us to capture!
How long does a custom pet tribute take to make?
Because every model is custom-painted by a local artist, quality and care take time. From the moment we receive your complete set of photos, please allow approximately 2 to 4 weeks for our artists to paint, finish, and prepare your piece for shipment.
Product Information
What materials are your statues made of?
Currently, all our statues are made of PLA (Polylactic Acid), a bio-based thermoplastic polymer that is the most common and reliable filament used in 3D printing.
What are the dimensions and weight of the statues?
The specific dimensions for each statue can be found in its product description. Regarding weight, you can expect each statue to weigh between 8 and 32 ounces (approximately 0.5 to 2 pounds), depending on the size and complexity of the design.
Are the statues hand-painted or mass-produced?
Each of our statues is truly a unique piece of art. We proudly collaborate with talented local artists who meticulously hand-paint every single figurine. This custom hand-painting process ensures that each statue possesses its own subtle variations and individual character, making them highly desirable collectibles.
How should I care for my statue?
To keep your statue looking its best, we recommend the following:
- Keep it indoors and avoid prolonged exposure to direct sunlight or high heat.
- For cleaning, a gentle dusting with a soft, dry cloth is sufficient.
- Avoid using harsh chemicals or abrasive cleaners, as these could damage the hand-painted finish.
Are the statues fragile?
Yes, our statues are delicate and should be handled with care. The materials and the custom paint finish are susceptible to chipping, scratching, and breakage if dropped or bumped. We recommend displaying them in a secure location.
Are these statues suitable for outdoor display?
No, our statues are designed for indoor display only.
I saw a statue previously, but it's no longer listed. Will it be available again?
Our statues are often part of limited series with small production runs, meaning once they are sold out, they may not be restocked. If you are interested in a specific piece, we recommend reaching out to us directly.
Do the statues come with a certificate of authenticity?
Currently, our statues do not include a certificate of authenticity. However, this is something we are considering for future releases, particularly for our limited edition series.
Safety and Intended Use
Are your statues toys?
No, our statues are collectible or decorative items and are not toys.
Are your statues suitable for children?
No, our statues are not intended for children. They may contain small parts that could be a choking hazard or have delicate features that could break and cause injury.
Ordering and Payment
What payment methods do you accept?
We currently accept Shop Pay, Visa, Mastercard, Discover, PayPal, Google Pay (GPay), and Apple Pay.
Is my payment information secure?
Absolutely. We use multiple layers of security, including:
- SSL Encryption: Our website uses Secure Sockets Layer (SSL) encryption to safeguard your payment details.
- PCI DSS Compliance: Our platform, Shopify, adheres to the highest security standards in the payment card industry.
- Secure Digital Wallets: Services like Shop Pay, Google Pay, and Apple Pay use advanced encryption and authentication to protect your information.
Can I modify or cancel my order after it's been placed?
As most of our items are made-to-order, we are generally unable to make any modifications or cancellations once an order has been placed. Please review your order carefully before submitting.
Can I include a gift message with my order?
Yes! Please leave your desired message in the designated note area during the checkout process.
Shipping and Delivery
Where do you ship to?
Currently, we only offer shipping within the United States.
What are your shipping costs?
We are pleased to offer free standard shipping on all orders within the United States!
How long will it take to receive my order?
Creation times vary by product:
- For Custom-Painted Tributes, please allow approximately 2 to 4 weeks for creation and shipping.
- For our unpainted or pre-designed Warren Menagerie & Anatomical Artistry models, please allow approximately 2 to 4 weeks for production and shipping.
What shipping carriers do you use?
We ship via UPS and USPS.
Do you offer expedited shipping?
Yes, for an additional charge. If you require your order sooner than our standard 2-4 week timeframe, please reach out to us directly to discuss options and costs.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number.
What happens if my order is damaged in transit?
If your order arrives damaged, please contact us immediately at Meow@3Dwarren.com. To help us resolve the issue quickly, please include clear photos of the damage to both the shipping box and the item itself.
Returns and Exchanges
What is your return policy?
As each of our statues is made-to-order and custom-crafted specifically for you, we do not typically offer returns. However, if you have a unique circumstance or concern, please reach out to us. We address individual cases with careful consideration.
What if there is an issue with my item?
If you encounter any issue with your item, please contact us as soon as possible. We are committed to your satisfaction and will work with you to find the best solution, which may include a repair, replacement, or other resolution.
Account Information
Do I need to create an account to place an order?
No, creating an account is not required. You can easily check out as a guest.
Contact and Support
How can I contact customer support?
You can reach our customer support team by sending an email to Meow@3Dwarren.com.
What are your customer support hours?
Our team is available Monday through Friday, from 10:00 AM to 4:00 PM PST. We aim to respond to all inquiries within one business day.
Collaborations
I'm an artist with an idea for a collaboration. Do you work with others?
Yes! We're always excited to explore new creative possibilities. If you are an artist interested in collaborating on a new series, please reach out to us at Bark@3DWarren.com.